Connect

Will I receive an immediate approval or decline for a check?

Submitted by admin on Sun, 03/14/2010 - 22:16
You will not always receive an immediate declined reponse. Checks are never approved instantly either. After a check is entered it will normally go into a "pending" state. The status can change from a pending state to declined after a couple days. This means that you will need to log into LinkPoint Central periodically to verify the status of a check. Once a check is deposited the status will change to "funded."

I copied and pasted the code on my web site using FrontPage but all I see is text.

Submitted by admin on Sun, 03/14/2010 - 22:03

 You need to make sure you select the insert HTML option in FrontPage. Below are steps for different version of FrontPage.

Why are customers getting page can't be displayed when they click the continue button on the LinkPoint confirmation page?

Submitted by admin on Sun, 03/14/2010 - 22:02

 First you need to log into LinkPoint Central and verify the Connect settings.

After you login, click on Customization at the top.
Then click on "Configure LinkPoint Connect settings."
Make sure you entered something for the Cofirmation and Failure URL fields. If you do not have a thank you or sorry page you can enter the address for your website. For example:

http://www.yourdomain.com

How do I link up the product catalog on LinkPoint Central to my web site?

Submitted by admin on Sun, 03/14/2010 - 22:00
The product catalog on LinkPoint Central does not get displayed to your customers. It is only acessible from within LinkPoint Central. The product catalog can be used to display products in the reports and also to list them on a printed receipt. Make sure you do not enter a dollar sign or comma for the amounts.

I don't want customers to see the LinkPoint Connect confirmation/receipt page?

Submitted by admin on Sun, 03/14/2010 - 22:00

 You need to create your own thankyou (approved transactions) and sorry (declined transactions) pages.

You also need specify the URL address for these pages on the LinkPoint Central.
After you login, click on Customization at the top and then click on configure Linkpoint Connect settings.
Turn on (enable) the the following option for both Confirmation and Failure Page.

"Automatically display URL after the LinkPoint HTML receipt page."

I added my logo to the Connect payment form but now I get a message saying page contains both secure and nonsecure items.

Submitted by admin on Sun, 03/14/2010 - 21:59

  You are receiving this message because the logo is not located on a secure server. You need to contact your web host to see if you have a secure server (SSL certificate). Some web hosts provide a shared secure server. You will need to upload (ftp) the logo to the secure server. Here is an example of what the URL address will look like:

https://www.yourdomain.com/images/logo.jpg

Can I make email a required field on the Linkpoint Connect payment form?

Submitted by admin on Sun, 03/14/2010 - 21:56
At the moment there is no option to make email a required field. You will need to create a form on your web site and use Javascript or something else to make it required.

Can I customize the fields displayed on the Connect secure payment form?

Submitted by admin on Sun, 03/14/2010 - 21:44

 At the moment there is no option to customize the fields on the payment form. You can only make the following changes:

Add header and footer text to the LinkPoint confirmation page
Add a logo
Add a background image

You can make these changes on LinkPoint Central under Customization by clicking on Payment Form.

What do I have to do so the data is posted back to my page?

Submitted by admin on Sun, 03/14/2010 - 21:42

 You need to make a change on LinkPoint Central.

  1. After you login, click on Customization at the top
  2. Click on configure Linkpoint Connect settings
  3. Turn on (enable) the option "URL is a CGI script"

Even though you are not be using CGI you still need to enable this. This option tells LinkPoint to post data back to your page.

Can I skip the shipping section (fullpay mode)?

Submitted by admin on Sun, 03/14/2010 - 21:40

 You need to add the following hidden field to the page on your web site.

<input type="hidden" name="shippingbypass"; value="true">

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