Vcheck

Why are my customers redirected to my "thank you" page when a check was declined using Connect?

Submitted by admin on Sun, 03/14/2010 - 22:17
All checks submitted using Connect will return a status of "submitted." Customers will be redirected to the "thank you" page due to the status being "submitted." If you are using Connect on your web site and have VirtualCheck, you should not place an item for download on your confirmation page. Otherwise people will have access to the item when their check is declined.

Does VirtualCheck support POP or ARC check conversion?

Submitted by admin on Sun, 03/14/2010 - 22:17
VirtualCheck does not support POP or ARC check conversion. POP and ARC check conversion use a MICR scanner to capture the checking account information.

How long does it take for checks to be deposited?

Submitted by admin on Sun, 03/14/2010 - 22:15
It can take 5 to 10 business days for checks to be processed and deposited. During this period a check may still be declined due to a stop payment from the customer.

Is there a limit on the amount I can enter for a check?

Submitted by admin on Sun, 03/14/2010 - 22:11
There is a limit of $5,000 for each check that you enter. A check can be declined if you enter any amount over the limit.

Why was a check transaction declined?

Submitted by admin on Sun, 03/14/2010 - 22:11

 Most of the time a check is declined due to incorrect information that was entered or Telecheck determines the checking account information to be incorrect.

How do I check the status of a check?

Submitted by admin on Sun, 03/14/2010 - 22:09
You need to log into LinkPoint Central periodically to verify the status of a check.
It can take 5-10 business days for a check to processed and deposited.
  1. Once you log into LinkPoint Central click on reports at the top.
  2. Next click on Transactions
  3. Select the option "By Transaction Type And Time"
  4. Click the checkbox for "Check"
  5. Click on the "Submit Query" button.
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