LINKPOINT CONNECT FAQ



Why do some customers get error 1002?
You need to log into LinkPoint Central and enter the same URL address two times.
This may cause a problem if you have a lot pages becuase the field only allows about 250 characters.
You can access the settings for LinkPoint Connect by logging into LinkPoint Central.
Click on Customization at the top.
Then click on "Configure your Linkpoint Connect" settings.
Look for the field, Order submission form URL.
Enter the same address twice and separate them with a space.
NOTE: One address will have www and the other won't.
For Example:
http://www.yourwebsite.com/order.html
http://yourwebsite.com/order.html

You may also need to enter it a third time with a slash at the end of the URL.
http://www.yourwebsite.com/order.html/

If you have 2 different domains that point to the same web site you will also need to enter the HTTP address for both domains.
For example:
http://www.error1002.com/order.html
http://www.1002error.com/order.html


Why am I getting error 1002? Form processing error. It is not possible to order from this store at this time.
Please contact the merchant for further information.
Error 1002 is due to either the wrong URL (http) address entered on the LinkPoint Connect settings or the URL address has additional arguments (question mark). LinkPoint Connect does not support dynamic URLs. You can access the settings for LinkPoint Connect by logging into LinkPoint Central.
Once you login you will click on Customization at the top.
Then click on "Configure your LinkPoint Connect."
Look for the field, "Order submission form URL," and verify you have the correct address for your order page.
If you have more than one page make sure you separate them with a space.
You have to make sure you upload (ftp) the file to your web site first before you try to test it.
The following example will not work with Connect because the query string at the end of the URL will always change.
http://www.yourdomain.com/order.asp?id=1002&product=cd&total=12.00

If your web site or shopping cart has a dynamic URL that changes like the example above you will need to program it so that it does not add the string. If you are not able to change the URL address then you might want to consider getting a secure server (SSL certificate) and using LinkPoint API.


Why do I get the error "The form you have submitted doesn't contain a valid storename"?
Make sure you enter the store number and not your business name. For example:
<input type="hidden" name="storename" value="123456">

If the store number is correct then take a look at the opening FORM tag. Remove the following code: enctype="mulipart/form-data"
<form action="https://www.linkpointcentral.com/lpc/servlet/lppay" method="post" enctype="mulipart/form-data" >


Why doesn't the staging server work for testing?
You can not use the staging server for testing a live account. You need to request a separate test account in order to use the staging server.


Why am I getting the error "It is not possible to authenticate this request"?
The Verified by Visa option is currently not available. You will need to remove "authenticateTransaction" from your HTML code.


Why do I keep getting error 1002 with my Geocities free web site?
The Geocities free web sites are actually created in HTML frames. The URL address for the main frame has a query string that changes everyday. This is not compatible with LinkPoint Connect. Here is an example URL address for a Geocities web site:
http://geocities.yahoo.com/username/index.htm?20067


Can I use my GoDaddy Quick Shopping Cart with LinkPoint?
At the moment the GoDaddy Quick Shopping Cart is only compatible with the Authorize.net gateway. If you have a CardService merchant account you need to contact sales and have them convert LinkPoint to the Authorize.net gateway.


Where can I apply for a test account?
You can apply for a test account on the following web site.
https://www.linkpoint.com/support/sup_teststore.asp


How can I setup more than one confirmaition or failure page?
You need to add the following hidden fields to the page on your web site.
<input type="hidden" name="responseSuccessURL" value="http://www.yourdomain.com/thankyou.html">
<input type="hidden" name="responseFailURL" value="http://www.yourdomain.com/sorry.html">


Can I skip the shipping section (fullpay mode)?
You need to add the following hidden field to the page on your web site.
<input type="hidden" name="shippingbypass" value="true">


What do I have to do so the data is posted back to my page?
You need to make the change on LinkPoint Central.
After you login, click on Customization at the top and then click on configure Linkpoint Connect settings.
Turn on (enable) the option "URL is a CGI script"
Even though you are not be using CGI you still need to enable this.
This option tells LinkPoint to post data back to your page.


Can I customize the fields displayed on the LinkPoint Connect secure payment form?
At the moment there is no option to customize the fields on the payment form. You can only make the following changes:
Add header and footer text to the LinkPoint confirmation page
Add a logo
Add a background image
You can make these changes on LinkPoint Central under Customization by clicking on Payment Form.


Can I make email a required field on the Linkpoint Connect payment form?
At the moment there is no option to make email a required field. You will need to create a form on your web site and use Javascript or something else to make it required.


I added my logo to the Connect payment form but now I get a message saying page contains both secure and nonsecure items. What does this mean?
You are receiving this message because the logo is not located on a secure server. You need to contact your web host to see if you have a secure server (SSL certificate). Some web hosts provide a shared secure server. You will need to upload (ftp) the logo to the secure server. Here is an example of what the URL address will look like:
https://www.yourdomain.com/images/logo.jpg


I don't want customers to see the LinkPoint Connect confirmation/receipt page?
You need to create your own thankyou (approved transactions) and sorry (declined transactions) pages.
You also need specify the URL address for these pages on the LinkPoint Central.
After you login, click on Customization at the top and then click on configure Linkpoint Connect settings.
Turn on (enable) the the following option for both Confirmation and Failure Page.
"Automatically display URL after the LinkPoint HTML receipt page."


How do I link up the product catalog on LinkPoint Central to my web site?
The product catalog on LinkPoint Central does not get displayed to your customers. It is only acessible from within LinkPoint Central. The product catalog can be used to display products in the reports and also to list them on a printed receipt. Make sure you do not enter a dollar sign or comma for the amounts.


Why are customers getting page can't be displayed when they click the continue button on the LinkPoint confirmation page?
First you need to log into LinkPoint Central and verify the Connect settings.
After you login, click on Customization at the top.
Then click on "Configure LinkPoint Connect settings."
Make sure you entered something for the Cofirmation and Failure URL fields. If you do not have a thank you or sorry page you can enter the address for your website. For example:
http://www.yourdomain.com


I copied and pasted the code on my web site using FrontPage but all I see is text.
You need to make sure you select the insert HTML option in FrontPage. Below are steps for different version of FrontPage.

Open the HTML page in FrontPage
Place your cursor where you want to insert the HTML code.

FrontPage 1.x/97 or FrontPage Express
Click on the "Insert" menu
Select HTML Markup

FrontPage 98
Click on the "Insert" menu
Select FrontPage Componenet...
Select Insert HTML

FrontPage 2000
Click on the "Insert" menu
Select Advanced
Select HTML

FrontPage 2002
Click on the "Insert" menu
Select Web Component
A window named Insert Web Component will open. On the bottom left click on "Advanced Controls."
Select "HTML" then click on Finish

Hold down the CTRL key and press V
This should paste the HTML code you copied earlier.
Click on OK
Save your changes post the update to your web site.