• When I try to export a report it does not give me an option to save it.
• What are the differences between LinkPoint Connect and API?
• Is LinkPoint CISP (PCI) compliant?
• Does LinkPoint include a shopping cart?
• What's the difference between Authorization and Sale?
• How I do I process a preauth/authorization so I can get paid?
• Why am I being asked to enter a purchase order number?
• Why do I receive an error stating "No credit card expiration year provided" when it was entered?
• Do I need to close the batch every day? Manually run cc batch option
• What time do the batches close at?
• How do I cancel an order?
• How do I do a partial / full refund on an order?
• What does error declined mean?
• What can I do to prevent fraud?
• What does NFRAUD duplicate transaction mean?
• Why am I getting error "The order already exists in the database"?
• What does R: Referral (Call voice center) mean?
• I am going to be at a trade show can I process over the phone?
• How do I enter an authorization code I received over the phone? (Forced Ticket)
• How do I remove the credit card information saved from a previous transaction?
• Why do I keep getting a message saying data is invalid or missing with a symbol next to the credit card number?
• Nothing happens when I click on show receipt after a transaction is approved?
• Can I reprint a receipt?

To enable the open/save prompt for .csv files, follow these steps:

1. Click on the Start button and place your mouse over Settings then click on Control Panel
2. Click on the Tools menu then click on Folder Options
3. Click on the File Types tab
4. Under extensions scroll down and look for XLS
5. Click on "XLS Microsoft Excel Worksheet" to highlight it
6. Click on the Advanced button
7. Enable the option "Confirm open after download"
8. Click the OK button
9. Click the OK button
10. Close the Control Panel window

LinkPoint Connect is easier to setup and does not require a secure server (SSL certificate) on your web site. You will need to copy and paste some HTML code to your web site. This code will create a buy now button. Your customer will click on the button and they will be redirected to a secure payment form on LinkPoint.

In order to integrate LinkPoint API with your web site, you will need to be familiar with a web programming language like C++, PHP, Java, Perl, ColdFusion, Windows COM object, or ASP.NET. You will also need a secure server (SSL certificate) on your web site.

Yes, LinkPoint is CISP (PCI) compliant. You can find LinkPoint on the list of compliant service providers (PDF, 134k) found on the Visa web site. For more information on CISP compliance you can visit the Visa web site.

The LinkPoint payment gateway does not include a shopping cart, instead you can you use either LinkPoint API or Connect to integrate with your web site. LinkPoint Connect will allow you to add a buy now button to your web site. Please be aware that LinkPoint Connect does not have an add to cart function so customers will only be able to purchase one item at a time.

An Authorization reserves the funds and places a hold on a credit card. This holds the funds to be captured at a later time. You would normally select Authorize Only if it's going to take more than 24 hours to ship out a product or if you need to take a deposit. Once you are ready to capture the funds you will need to log into Linkpoint Central and "confirm shipment" for the order.
An approved Sale transaction will bill the customer's credit card immediately.

You need to log into LinkPoint Central and mark the order shipped.
Even if your type of business does not ship a product you still need to do this.
Log into LinkPoint Central
Click on Reports at the top and then click on Orders
Click on the submit query button, this willl bring up the orders for the current month
Look under the shipped column, if it has a "N" then it hasn't been processed.
Click the select box in front of the order
Next click on the button at the bottom that reads, "work with selected orders"
On the next screen select confirm shipment
Finally click on the submit query button.

When you enter a business/corporate credit card both the purchase order number and tax will become required. You can either enter an invoice number or make up any number for "purchase order number." If there is no tax amount then you can select the tax exempt option.

The credit card you entered is either expired or cancelled.

No, the LinkPoint gateway collects the orders through out the day and closes the batch every night.

Credit card batches begin to close at 7PM PST.

You can only void a transaction the same day an order is placed before the batches close. If the transaction is a preauth/authorization you will need to mark it shipped first and then void it immediately. Log into LinkPoint Central
Click on Reports at the top and then click on credit card batches
Click on the word, "current batch"
Once you locate the transaction, click on the select box in front of it
Finally click on the void selected transaction button

Log into LinkPoint Central
Click on Reports at the top and then click on Orders
Select a date range if it was done more than a month ago.
Click on submit query button at the bottom
Locate the order and click on the order number
Scroll down and on the left you should see a return order button
To the left of the button you will type in the amount you want to refund, it can not be more than the original transaction
Finally click on the return order button

This is not an error but a regular decline. This just means the transaction was declined by the issuing credit card bank. The letters after the decline message DO NOT provide the reason why it was declined. You need to wait 10 minutes before entering the transaction again otherwise you will receive a NFRAUD duplicate transaction message. Some credit card issuing banks will decline a card due to the card code(CVV2) not being entered.

Log intoLinkPoint Central and verify each individual order.
Click on Reports at the top and then click on Orders
Scroll to the bottom and click on "Submit Query."
Under the shipped column, the orders will be marked N.
Click on the order number to view the details of the order
Scroll down and look for the approval code, it is a long string of numbers and letters.
You want to verify that the billing address and zip code match.
In the middle of the approval code there will be a 4 letter combination. Here are some examples.
In the middle of the approval code there will be a 4 letter combination. Here are some examples.
YYY      Both address and zip code matched
NNN      Both address and zip code did not match
NYZ      Only zip code matched
YNA      Only Address matched
XXGU    No system available to verify address, possibly an international credit card

CVV2 response is the fourth letter
M    CVV2 (security code) is correct
N    CVV2 (security code) did not match
P    CVV2 (security code) was not entered

To learn what the codes mean you can do a search for AVS on the LinkPoint Central Help section.
You may also want to verify that the order is not being shipped to a different address.
After verifying the response for the address verification you will need to decide to either void or credit the order..

Don't worry the customer's credit card has not been reported as fraud. This means the same credit card was entered too soon. If a transaction is declined you need to wait 10 minutes before trying again. You also need to wait 10 minutes if you are trying to enter 2 separate orders for the same person.

The same order number can not be used more than once even if its declined. You need to enter the transaction again and change the order number. You can also try adding a letter at the end of the order number.

The credit card company is requesting you, the merchant, to call the voice authorization phone number for an approval. This is a 2 step process. After you obtain the authorization over the phone you still need to enter it on LinkPoint Central in order to capture the funds. You can contact your merchant bank/provider to obtain the voice authorization phone number. If the transaction is approved over the phone you will receive an authorization code (Reference Number). Make sure you write this down. You will need to enter the transaction on LinkPoint Central under POS as a "Forced Ticket." There are different reasons credit card issuing banks request this. The customer may have done several purchases on a single day or the credit card company needs to verify some additional information.
NOTE: Your merchant bank may charge a higher fee for entering a transaction as a "Forced Ticket."

You can only obtain an authorization over the phone. This is a 2 step process. After you obtain the authorization over the phone you still need to enter it on LinkPoint Central in order to capture the funds. You can contact your merchant bank/provider to obtain the voice authorization phone number. If the transaction is approved over the phone you will receive an authorization code (Reference Number). Make sure you write this down. Once you get back home you will need to enter the transaction on LinkPoint Central as a "Forced Ticket" using the authorization code you received over the phone.
NOTE: Your merchant bank may charge a higher fee for entering a transaction as a "Forced Ticket."

Enter the transaction under POS (point of sale) on LinkPoint Central.
You will enter it like a regular transaction except for 2 fields that will be different.
Look for "transaction type" and change it from "Sale" to "Forced Ticket."
Next look for "Reference Number" and enter the 6 digit authorization code you received over the phone.
You will also need to enter the credit card number and expiration date.
NOTE: Your merchant bank may charge a higher fee for entering a transaction as a "Forced Ticket."

This is not a feature of LinkPoint. The information is being saved by your Internet browser. If you are using Firefox or Netscape you can click here for steps on how to clear the form.

Make sure you uncheck the option "Are you swiping the card." You only use this option if you have a keyboard swiper or USB swipe card reader.

The receipt is a popup window that is being blocked by your popup blocker. You need to either disable your popup blocker or configure it to allow popups from Linkpoint.

At the moment it is not possible to print a receipt again. You can print the details of the order and use that as a receipt. Unfortunately the order details will not look like the receipt you are accustomed to.
Log into LinkPoint Central
Click on Orders or View orders
Select the date range and at the bottom click on the submit query button
Locate the order and click on the order number
Right-click on the page and select print