- How do I check the status of a check?
- How can I add the check option to LinkPoint Central?
- Why was a check transaction declined?
- How long does it take for checks to be deposited?
- Is there a limit on the amount I can enter for a check?
- Will I receive an immediate approval or decline for a check?
- Does VirtualCheck support POP or ARC check conversion?
- Why are my customers redirected to my thank you page when a check was declined using Connect?
How do I check the status of a check?
You need to log into LinkPoint Central periodically to verify the status of a check.
It can take 5-10 business days for a check to processed and deposited.
- Once you log into LinkPoint Central click on reports at the top.
- Next click on Transactions
- Select the option "By Transaction Type And Time"
- Click the checkbox for "Check"
- Click on the "Submit Query" button.
How can I add the check option to LinkPoint Central?
You need to contact CardService in order to setup the VirtualCheck option. They will also provide you with the pricing.
CardService Sales 1-800-456-5902
Why was a check transaction declined?
Most of the time a check is declined due to incorrect information that was entered or Telecheck determines the checking account information to be incorrect.
When you enter a check you will not be provided with a reason if its declined.
You can contact LinkPoint support, (800) 456-5989 x4100, and they can determine if there was a problem with the information entered.
Otherwise the customer must contact Telecheck directly at 1-877-678-5898.
Checks can sometimes be declined due to invlalid information entered.
Make sure you follow these guidelines when entering checks:
- Check account number and routing can not contain any dashes or symbols.
- A valid driver's license number must be entered.
- Do not enter any dashes for driver's license number
- Phone number can not contain any dashes or parenthesis.
- Do not enter periods for the city
- Zip code must be only 5 digits and no dashes.
NOTE: Due to the driver's license requirement, VirtualCheck will not work with checks from international customers.
Is there a limit on the amount I can enter for a check?
There is a limit of $5,000 for each check that you enter. A check can be declined if you enter any amount over the limit.
How long does it take for checks to be deposited?
It can take 5 to 10 business days for checks to be processed and deposited. During this period a check may still be declined due to a stop payment from the customer.
Will I receive an immediate approval or decline for a check?
You will not always receive an immediate declined reponse. Checks are never approved instantly either. After a check is entered it will normally go into a "pending" state. The status can change from a pending state to declined after a couple days. This means that you will need to log into LinkPoint Central periodically to verify the status of a check. Once a check is deposited the status will change to "funded."
Does VirtualCheck support POP or ARC check conversion?
VirtualCheck does not support POP or ARC check conversion.
POP and ARC check conversion use a MICR scanner to capture the checking account information.
Why are my customers redirected to my "thank you" page when a check was declined using Connect?
All checks submitted using Connect will return a status of "submitted." Customers will be redirected to the "thank you" page due to the status being "submitted." If you are using Connect on your web site and have VirtualCheck, you should not place an item for download on your confirmation page. Otherwise people will have access to the item when their check is declined.